A Prospective Approach to Consumer Centric Care Models Presenter: Nancy Shendell-Falik, RN , Baystate Health Array
Results and Lessons Learned from a Systematic Approach to Becoming a High-Reliability Organization: A Two-Year Update Presenter: Dan Varga, M.D. , Texas Health Resources Array
How a Culture of Innovation Provides a Common “Why” and Transforms Performance Presenter: Chris Wasden, Ed.D. , Digital Disruption Advisors Array
Provider Burnout and Grit in Healthcare Presenter: Tom Lee, M.D. , Press Ganey Associates, Inc. Array
Creating Blue Zone Communities: Results and Lessons Learned Presenter: Barclay Berdan , Texas Health Resources Array
“Complexity and Opportunity: Health Consumer Worries and Wants” Presenter: Sam Glick , Oliver Wyman Array
“From Star Ratings to The Piedmont Way: Bringing Consumer Experience to Life in a Health System Setting” Presenter: Matt Gove , Piedmont Healthcare Array
“System Redesign: Moving to Consumer Centric Care Delivery” Presenter: Winjie Miao , Texas Health Resources Array
“Opportunity and Impact of AI in Medicine and Health Delivery” Presenter: Robert Mittendorff, M.D. , Norwest Ventures Array